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Product Warranty

Warranty Clause

EAPL warranties all products to be free from manufacturing defects for a period of ONE year from the packed date.

EAPL warranty does not apply for fitness of the product to any particular application. User will confirm the suitability of the product for their requirements.

This warrantee stands void under following conditions:
  • Unit is damaged due to poor handling, poor storage, misuse during installation, wrong connection, wrongly maintained during post installation period or negligence of safety measures prescribed.
  • Unit is damaged due to natural calamities.
  • Warrantee sticker is damaged, unit is opened, repaired or internal circuits tampered by user.

EAPL disclaims responsibility for any accidents, commercial loss etc. due to use of our products. User should ensure all precautionary measures, before using the product, to avoid such calamities.

EAPL requests user to use our product in hazardous areas or place where serious risk to life or property is involved only after the system as a whole (where our product is used) has been designed to overcome such risks.

Any failure in product should be immediately reported in writing to our marketing department in Bangalore either by e-mail, post or any other means. The product along with a copy of customer complaint will be sent to our works for our analysis. (Customer complaint form is available on our website) If defects are found due to manufacturing defects like component failure, design failure, etc. attempt will be made first to sort the same in the defective unit and ensure full life of the product thereafter, else the product will be replaced.

The decision for replacement is solely at the discretion of the company management only.Product specifications chart given is only under laboratory conditions and hence does not constitute warrantee. It can only be used as a guide by the user to determine the suitability for the intended application.

Note: Design and Specifications are subjected to change without notice for improving the product or for any reasons as may be deemed fit by our management. Dimensions and weight mentioned in our literature is only nominal and should be used only for drafting and not in actual manufacture.

Service After Warranty

Any product within 4 years from the packed date or year of manufacture as per batch no. which fails due to any reason whatsoever may be sent to EAPL, Bangalore directly (stating the cause of failure if possible) (the same is available on our website under customer complaint). The same will be analyzed for possible of repairs and if repairs are recommended by our analysis report, the same will be repaired free of cost and sent back to the user.

Safe Disposal Of Units After Use

The used units for disposal may be sent to our works in Bangalore for safe disposals.

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Safety Measures

Safety Precaution and caution while using our Product

  • All electrical connection will be carried out by electrically qualified personnel or under the physical supervision of such qualified personnel. The unit should be used only by mounting it firmly inside a panel cabinet. Do not connect the unit in the open except on test benches.
  • Check the terminal notations given on our unit thoroughly before connecting.
  • Tighten the screws firmly after inserting the wire properly. Ensure the wire is not loose or can be peeled out easily.
  • Ensure that the wires are unsheathed only to the extent required for connection within the screw terminal bracket. At the same time ensure no sheathed wire remains in the screw terminal bracket such that no conduction is available between the wire and screw terminals.
  • Fork type (U shaped) lugs should be used while connecting any cable, wire to our units for 2 reasons –first is to avoid any strand of a wire from touching any terminal other than the required terminals (It will short and damage the unit). Second reason is to ensure that the screw plates are evenly pressurized on both sides of the connection screw.
  • Do not try connecting live wires. Very dangerous for your life, our product and the system where it is fixed.
  • Double ensure that the power supply has been fully cut off in all respects (including back-feeding) and put a safety board for others not to switch ON the power without checking with the concerned personnel. Best way is to disconnect all incoming and outgoing power lines to the work area.
  • Wait for a while after switching OFF the mains when DC power is used. It will take some time for complete voltage to be brought down to Zero.
  • Before switching ON, again double ensure all wires are connected properly and at the correct place. Also, ensure no tools, objects or loose residual wires are left in the panel.
  • Ensure electrical safety procedures like wearing electrical insulated gloves, standing on insulated anti-static mat and using proper (non-conducting handle) and correct tool for any particular job.
  • Switching Arcs or relay heating may cause fire or explosion. Do not use our unit in explosive, combustive or flammable areas without enclosing the same in Zone-2 compactable panels. Our units by itself do not conform to Zone-2 Standards.
  • Always have a maintenance schedule for cleaning the unit against dust, and any other foreign particles that gets accumulated on the unit with air blower preferably. Do not use moist, wet cloth, metallic wire-mesh sponge etc. Keep the unit away from water, oil etc.
  • Do not apply voltage more than the specified limits. It may cause damage to the unit.
  • Do not over load the relay contacts. It may lead to malfunction or damage to the unit.
  • Check the unit for non-potential connection terminals as potential applied across these terminals may damage the unit.
  • Leaving sensing terminals (S1, S2) of any live CTs or similar terminals of our unit open is highly dangerous. If not used, short the 2 terminals.
  • Always use grounded external CTs for current inputs.
  • Ensure potential free wires, communication wires and potential wires are routed separately. Else, it may affect the working efficiency of our unit.
  • Protective covers are provided with most of our products. Ensure these covers are always in place for safety and unit protection reasons.
  • Do not open the unit in case of any malfunction .Contact us for external remedies else send unit to EAPL for servicing.
  • Reinforced insulated cables are recommended for DC powered Input supply.
  • Separate Inductive Load circuits from power input supply circuits of the unit to avoid malfunction of unit due to increased harmonics (electrical noise). Even after above precaution, if such malfunction is observed, we recommend harmonic filters to be inducted across the harmonic creating device's input terminals.
  • Check whether the application environment such as temperature, humidity falls within specified range else the unit may malfunction.

A safe work environment is not always enough to control all potential electrical hazards. You must be very cautious and work safely.

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EAPL Products

Regular Models

Model No of Windows Source Voltage Stand By Voltage Output Input Product Size Over-All Dimensions Cut-Out Dimensions Datasheet
M2-6 6 Windows 85V to 270V AC/DC (or) 18V to 90V AC/DC N A 2 relays 1c/o (C-NO), (trip / Alarm) 6 potential free fault inputs 2 windows:- 66 x 27.5mm, 4 windows:- 31.5 x 27.5mm 73.5 x 142.5 x 78 mm (W x H x D) 69 x 141 mm (W x H )
M2-12 12 Windows 85V to 270 V AC/DC 12V DC 2 relays 1c/o (NC-C-NO), (trip/Alarm), 2 relays 1c/o (C-NO) (Hooter, AC Fail) 12 potential free fault inputs 63 x 28mm 291 x 187 x 79mm (W x H x D) 285 x 181mm (W x H )
M2-16/16a 16 Windows 85V to 270 V AC/DC 12V DC 2 relays 1c/o (NC-C-NO), (trip/Alarm), 2 relays 1c/o (C-NO) (Hooter, AC Fail) 16 potential free fault inputs 28 x 28mm & 63 x 28mm 291 x 187 x 79mm (W x H x D) 285 x 181mm (W x H )
M2-20 20 Windows 85V to 270 V AC/DC 12V DC 2 relays 1c/o (NC-C-NO), (trip/Alarm), 2 relays 1c/o (C-NO) (Hooter, AC Fail) 20 potential free fault inputs 28 x 28mm & 63 x 28mm 291 x 187 x 79mm (W x H x D) 285 x 181mm (W x H )
M2-24 24 Windows 85V to 270 V AC/DC 12V DC 2 relays 1c/o (NC-C-NO), (trip/Alarm), 2 relays 1c/o (C-NO) (Hooter, AC Fail) 24 potential free fault inputs 28 x 28mm 291 x 187 x 79mm (W x H x D) 285 x 181mm (W x H )
M3-20(R)/M3-24(R) 20/24 Windows 85V to 270V AC / DC 12V DC / 85-270V AC/DC 2 Relays Trip Relay (C-NC-NO), Alarm Relay (C-NC-NO). 2 Relays AC Fail (C, NO)/DC Fail (C, NO) 20/24 potential free fault inputs 3D 216 x 144 x 121mm (W x H x D) 212 x 139mm (W x H )
M3-8(C)/M3-16(C) 8/16 Windows 85V to 270V AC / DC NA 2 Relays Trip Relay (C-NC-NO), Alarm Relay (C-NC-NO). 8/16 potential free fault inputs 2D 144 x 144 x 121mm (W x H x D) 139 x 139mm (W x H )
M3-4(R)/M3-6(R)/M3-8(R) 4/6/8 Windows 85V to 270V AC / DC 12V DC / 85-270V AC/DC 2 Relays Trip Relay (C-NC-NO), Alarm Relay (C-NC-NO). 2 Relays AC Fail (C, NO)/DC Fail (C, NO) 4/6/8 potential free fault inputs 1D 72 x 144 x 121mm (W x H x D) 66 x 139mm (W x H )
M3-4(C)/M3-8(C) 4/8 Windows 85V to 270V AC / DC NA 2 Relays Trip Relay (C-NC-NO), Alarm Relay (C-NC-NO). 4 /8 potential free fault inputs 1D 72 x 144 x 121mm (W x H x D) 66 x 139mm (W x H )
M3-16(R) 16 Windows 85V to 270V AC / DC 12V DC / 85-270V AC/DC 2 Relays Trip Relay (C-NC-NO), Alarm Relay (C-NC-NO). 2 Relays AC Fail (C, NO)/DC Fail (C, NO) 16 potential free fault inputs 2D 144 x 144 x 121mm (W x H x D) 139 x 139mm (W x H )
M2-4 4 Windows 85V to 270V AC/DC (or) 18V to 90V AC/DC N A 2 relays 1c/o (C-NO), (trip / Alarm) 4 potential free fault inputs 66 x 27.5mm 73.5 x 142.5 x 78 mm (W x H x D) 69 x 141 mm (W x H )
M2-8 8 Windows 85V to 270V AC/DC (or) 18V to 90V AC/DC N A 2 relays 1c/o (C-NO), (trip / Alarm) 8 potential free fault inputs 31.5 x 27.5mm 73.5 x 142.5 x 78 mm (W x H x D) 69 x 141 mm (W x H )
M3-12(C)/M3-24(C) 12/24 Windows 85V to 270V AC / DC NA 2 Relays Trip Relay (C-NC-NO), Alarm Relay (C-NC-NO). 12/24 potential free fault inputs 3D 216 x 144 x 121mm (W x H x D) 212 x 139mm (W x H )

Optional Models

Model No of Windows Source Voltage Stand By Voltage Output Input Product Size Over-All Dimensions Cut-Out Dimensions Datasheet
M2-12/16a/ 20/24 12/16/20/24 Windows 24-48V DC 12V DC 2 relays 1c/o (NC-C-NO), (trip/Alarm), 2 relays 1c/o (C-NO) (Hooter, AC/DC Fail) 12/16/20/24 potential free fault inputs M2-12: 63 x 28mm , M2-16 : 63 x 28mm 28 x 28mm, M2-24: 28 x 28mm 73.5 x 142.5 x 78mm (W x H x D) 285 x 181mm (W x H )
M2-12/16/24 12/16/24 Windows 24-48V DC 85-270V AC/DC 2 relays 1c/o (NC-C-NO), (trip/Alarm), 2 relays 1c/o (C-NO) (Hooter, AC/DC Fail) 12/16/24 potential free fault inputs M2-12: 63 x 28mm , M2-16 : 63 x 28mm 28 x 28mm, M2-24: 28 x 28mm 73.5 x 142.5 x 78mm (W x H x D) 285 x 181mm (W x H )
M2-12R /16R/24R 12/16/24 Windows 85-270V AC/DC 12V DC 2 relays 1 c/o (NC-C-NO), (trip / Alarm) 2 relays 1c/o (C-NO) (Hooter, AC Fail) RS 485 Port 12/16/24 potential free fault inputs M2-12R: 63 x 28mm M2-16R: 63 x 28mm, 28 x 28mm ,M2-24R: 28 x 28mm 73.5 x 142.5 x 78mm (W x H x D) 285 x 181mm (W x H )
M2-2 2 Windows 85V to 270V AC/DC 18V to 90V AC/DC NA 2 relays 1c/o (C-NO), (trip / Alarm) 2 potential free fault inputs 66 x 58mm 73.5 x 142.5 x 78mm (W x H x D) 69 x 141 mm (W x H )